You have questions? In the FAQs you will find the answers to all your questions about everything that has to do with Backyard Design.
About the BYD-ID Tool
Unfortunately, it is not possible to make the configurator for each model, so you can only see the most recent model. However, you will get your personal draft on your bike / model after your order has been completed.
In order to make the best use of our configurator, we recommend to open our website and configurator with the browsers: Google Chrome, Mozilla Firefox or Safari. With Internet Explorer and with Microsoft Edge, the fonts can not be displayed correctly.
However, we will later correct the fonts at the end of the order, regardless of the browser used.
If your uploaded logo is too small or displayed with a white rectangle, the configurator often does not look good.
Since we send you a proof of correction for each order, we will also rework and adapt your uploaded logos.
Sorry, we do not have a mobile version of the configurator yet. Please use our desktop version.
Alternatively, you can order our prefabricated designs with our mobile order form. However without color changes.
So that we can take the right template for the installed plastics.
Please note that the configurator can not display the selected plastics.
If you chose “Your Name” instead of a logo, you will not see your name.
We can only change this in your personal design.
General questions about orders
Because each of our products is completely customized, it is difficult to determine a precise delivery time because we can not anticipate any changes to customers and we do not want to make empty promises. From payment receipt to the first draft, we currently issue 15-20 business days. After we have received the print release from the customer it usually takes 5-7 working days until we can send the order.
We as active racers know that you can forget something and do not want to start on the race day without race-numbers. For an extra charge, we offer an express delivery, but the customer should contact us by phone or e-mail in order to find an express solution.
We offer a applying service for bike designs and helmets. However, we can stick the bike designs only in conjunction with a plastic kit purchased from us. You can send your helmets to us and send them to us. For a complete bike design we charge 99.90 € and for a helmet wrap 74.90 €
Once you have placed your order, you will receive an e-mail with the address to which you must send your Jersey. As soon as the jersey arrives, we will print it and send it back to you.
Yes Basically this is no problem. However, as stated in our General Terms and Conditions, we have to charge you for the draft with a processing fee of € 50. If you have not received a draft yet you can cancel the order free of charge.
We are working closely with one of the largest film makers for motocross decors in the US and have developed a fairly thick and durable film. Thanks to the integrated air duct technology in the foil, it can be glued easily without bubble formation.
First time remain calm. 🙂 We at Backyard Design are all active motocross riders and test our products 2-3 times a week. We know that it is especially with the new Husqvarna and KTM models in the knee area more often times to problems on the exhaust side can come The film there becomes extremely hot and thus becomes soft. Should you have problems, just call us or write an email and we will find a solution together.
Yes this is not a problem.
Item re-order costs per part 24,90 € (without special colors).
Look at the menu item #BYDTeam. There you will find under “Download Form” our discount grading for dealers and teams. You can fill out the contact form or simply call us.
Under the menu item #BYDTeam you can fill out our contact form and we will get in touch with you.
Yes, of course, this is not a problem. Just send us your vector files by e-mail to firstname.lastname@example.org and we will get back to you as soon as possible with all information about prices, delivery times and other.